Return, Refund and Cancellation Policy
Last updated: April 2026
At WellnezWayz, clarity, fairness, and mutual respect guide how we engage.
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Sessions & Journeys
Sessions and guided journeys are reserved and prepared with intention.
- Sessions may be rescheduled with at least 24 hours’ notice
- Missed or late-cancelled sessions are considered completed
- Once a session or journey has commenced, it is non-refundable
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Before We Begin
If circumstances change before starting, this can be discussed and considered on a case-by-case basis.
The aim is always to find a fair and workable way forward.
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Payment & Commitment
Payment confirms your place within a session or journey.
No sessions will be conducted prior to:
- full payment being received, or
- a payment plan being agreed in advance
Where a payment plan is in place, it is honoured as agreed.
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Nature of the Work
This work is experiential and unfolds over time.
As such, refunds are not provided based on:
- change of mind
- perceived pace of results
- personal expectations
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External Products (RooibosWellnez | Annique)
Products purchased via Annique are processed and fulfilled directly by them.
Returns, refunds, and delivery queries are handled in accordance with Annique’s own policies.
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A gentle note
If something feels unclear or misaligned, reach out.
Open communication allows us to address concerns early and respectfully.
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Contact
Email: Email Salomé
WhatsApp: Message Salomé