Return, Refund and Cancellation Policy
Last updated: October 2026
At WellnezWayz, clarity, fairness, and mutual respect guide how we engage.
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Sessions & Journeys
Sessions and guided journeys are reserved and prepared with intention.
- Sessions may be rescheduled with at least 24 hours’ notice
- Missed or late-cancelled sessions are considered completed
- Once your sessions or journey have been fully delivered, they are non-refundable
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Your Right to Cancel (UK clients)
If you’re a consumer in the UK, you have 14 days from the day we agree your booking to change your mind and cancel for a full refund.
If you’d like to begin within those 14 days, just ask me and I’ll confirm it in writing. If you then cancel within the 14 days, you pay only for the sessions or part of the journey already delivered, and the rest is refunded.
To cancel, send me a WhatsApp on +44 7471 279593 or an email to salome@wellnezwayz.com.
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Before We Begin
If circumstances change before starting, this can be discussed and considered on a case-by-case basis.
The aim is always to find a fair and workable way forward.
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Payment & Commitment
Payment confirms your place within a session or journey.
No sessions will be conducted prior to:
- full payment being received, or
- a payment plan being agreed in advance
Where a payment plan is in place, it is honoured as agreed.
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Nature of the Work
This work is experiential and unfolds over time.
Outside the 14-day cancellation period above, refunds are not provided based on:
- change of mind
- perceived pace of results
- personal expectations
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External Products (RooibosWellnez | Annique)
Products purchased via Annique are processed and fulfilled directly by them.
Returns, refunds, and delivery queries are handled in accordance with Annique’s own policies.
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A gentle note
If something feels unclear or misaligned, reach out.
Open communication allows us to address concerns early and respectfully.
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Contact
Email: Email Salomé
WhatsApp: Message Salomé